Information for Clients
At Hains Accounting & Taxation, we are committed to providing professional, reliable and personalised accounting and taxation services.
We believe our clients should understand their rights, responsibilities and the professional standards that apply when engaging our services.
Registered Tax Practitioner Information
Tax Practitioner: Randall Hains, MIPA
Registered Tax Agent Number: 39901007
Hains Accounting & Taxation provides taxation services in accordance with applicable Australian taxation laws and professional obligations.
The Tax Practitioners Board (TPB) maintains a public register of registered tax agents and BAS agents.
Clients can verify registration details through the TPB Public Register.
Our Professional Responsibilities
When providing registered tax agent services, we are committed to:
- Acting honestly, professionally and with integrity.
- Acting lawfully in our clients’ best interests.
- Providing competent and timely taxation services.
- Taking reasonable care when preparing taxation documents and applying taxation laws.
- Maintaining confidentiality and protecting client information in accordance with applicable laws.
- Identifying and appropriately managing conflicts of interest.
- Explaining relevant taxation obligations to our clients.
- Maintaining appropriate records of the services we provide.
Your Responsibilities as a Client
To help us provide accurate and timely services, clients are expected to:
- Provide complete, accurate and truthful information.
- Supply relevant documents and records when requested.
- Advise us of changes that may affect their taxation or financial circumstances.
- Maintain records required under Australian taxation laws.
- Respond to reasonable requests for information.
- Meet agreed deadlines and payment obligations.
Clients remain responsible for the accuracy and completeness of information they provide and for meeting their own taxation obligations.
Complaints and Feedback
We value client feedback and aim to resolve concerns fairly, professionally and promptly.
If you have a concern about our services, please contact our office so we have an opportunity to review and address the matter.
Phone: (07) 4032 3000
Email: admin@hainstax.com
Clients may also lodge a complaint about a registered tax agent service directly with the Tax Practitioners Board.
Further information is available through the TPB Complaints Process.
Important Regulatory Disclosures
Registered tax practitioners have obligations to inform current and prospective clients of certain matters that may affect their decision to engage or continue using their services.
These can include relevant registration conditions and prescribed events under applicable tax practitioner legislation.
Privacy and Confidentiality
We recognise the importance of protecting personal and financial information.
Information provided to Hains Accounting & Taxation is handled in accordance with applicable privacy, confidentiality and professional obligations.
For further details, please refer to our Privacy Policy.
Further Information
For additional information about your rights and responsibilities when using a registered tax practitioner, visit:
Tax Practitioners Board — Client Rights and Obligations
If you have questions about our services or professional obligations, please contact our office.