Privacy Policy
Hains Accounting & Taxation
At Hains Accounting & Taxation, we respect your privacy and are committed to protecting the personal, financial and taxation information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information, as well as your rights regarding the information we hold.
We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable, and our professional confidentiality obligations.
1. Information We Collect
Depending on the services requested, we may collect personal, financial and business information, including:
- Full names, residential and postal addresses, telephone numbers and email addresses.
- Dates of birth and identification information.
- Tax File Numbers (TFNs) and Australian Business Numbers (ABNs).
- Employment, income and taxation information.
- Financial statements, bank account details and financial records.
- Superannuation and investment information.
- Business, company, partnership and trust information.
- Property, rental and capital gains taxation information.
- Information relating to dependants, beneficiaries and other relevant individuals.
- Other information reasonably necessary to provide accounting, taxation and related professional services.
We only collect information that is reasonably necessary for our business activities or otherwise permitted or required by law.
2. How We Collect Personal Information
We may collect personal information through:
- Direct communication with clients.
- Telephone calls, emails and written correspondence.
- Client meetings and appointments.
- Documents, forms and records provided to our office.
- Authorised communications with the Australian Taxation Office (ATO), Australian Securities and Investments Commission (ASIC) and other government agencies.
- Information provided by authorised representatives and professional advisers.
- Enquiries submitted through our website.
Where reasonable and practicable, we collect personal information directly from the individual concerned.
We may also obtain information from third parties where authorised or permitted by law.
3. How We Use Personal Information
Hains Accounting & Taxation collects and uses personal information to provide professional accounting, taxation and related services.
These purposes may include:
- Preparing and lodging individual and business taxation returns.
- Preparing Business Activity Statements (BAS) and assisting with GST obligations.
- Providing bookkeeping and accounting services.
- Preparing financial statements and reports.
- Assisting with company, trust and partnership taxation matters.
- Providing taxation planning and business accounting advice.
- Assisting with payroll and superannuation obligations.
- Communicating with clients regarding their financial and taxation affairs.
- Responding to enquiries and arranging appointments.
- Maintaining client records and meeting professional obligations.
- Complying with applicable legal, regulatory and taxation requirements.
We do not use or disclose personal information for unrelated purposes unless authorised by the individual or otherwise permitted or required by law.
4. Confidentiality and Disclosure of Information
We recognise the importance of maintaining the confidentiality of client information.
Personal, financial and taxation information is handled in accordance with applicable legal and professional obligations.
Where appropriately authorised or legally permitted, information may be disclosed to:
- The Australian Taxation Office (ATO).
- The Australian Securities and Investments Commission (ASIC).
- Other relevant government and regulatory authorities.
- Authorised professional advisers and representatives.
- Technology and cloud service providers involved in delivering our services.
- Other parties where disclosure is authorised or required by law.
We do not sell client personal information to third parties.
We take our confidentiality obligations as a registered tax practitioner seriously.
5. Storage and Security of Personal Information
Hains Accounting & Taxation takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
We use electronic systems, physical records and cloud-based services to support our accounting, taxation, document management and administrative operations.
These services include:
- Xero
- Microsoft OneDrive
- Microsoft SharePoint
- Google Drive
Personal and financial information may be stored or processed using these services where necessary for the provision of our professional services.
We take reasonable security measures appropriate to the nature and sensitivity of the information held.
Access to confidential information is restricted to authorised personnel and service providers as appropriate.
We retain client records for periods required under applicable taxation laws, professional standards and other legal obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where permitted by law.
6. Cloud Service Providers and Overseas Disclosure
Hains Accounting & Taxation uses third-party technology and cloud service providers to support its accounting, taxation and business operations.
Although our accounting services are provided from Australia, some technology providers may store, process or permit access to personal information outside Australia, depending on their infrastructure and service arrangements.
The location of information may vary according to the provider and the services used.
Where personal information is disclosed to third parties, including overseas recipients, we comply with applicable Australian privacy laws and professional confidentiality obligations.
Where required, we inform clients about relevant third-party arrangements and obtain their permission before disclosing information relating to their affairs.
We take reasonable steps to ensure appropriate protection of personal and confidential information when engaging external service providers.
Clients may contact our office for further information about how their personal information is handled.
7. Accessing and Correcting Personal Information
Clients may contact Hains Accounting & Taxation to request access to personal information we hold about them.
Clients may also request corrections where information is inaccurate, incomplete, outdated or misleading.
We will consider requests in accordance with applicable Australian privacy laws and professional obligations.
We may require appropriate identification before providing access to confidential information.
Where we are unable to provide access or make a requested correction, we will explain the reasons where required by law.
8. Website Information and Cookies
When visitors access our website, certain technical information may be collected automatically by the website, hosting provider or services used to operate it.
This may include:
- Internet Protocol (IP) addresses.
- Browser and device information.
- Pages visited and general website usage information.
- Cookies or similar technologies used for website functionality and security.
Where our website uses analytics or other optional tracking technologies, we will provide information about those technologies and any available choices.
Information submitted through website enquiry forms may be used to respond to enquiries and provide requested information.
We recommend that clients do not submit sensitive financial information, identification documents or Tax File Numbers through general website enquiry forms.
Clients should contact our office to arrange an appropriate method of securely providing confidential documents.
9. Privacy Complaints
Hains Accounting & Taxation takes privacy concerns seriously.
If you believe your personal information has been handled inappropriately, please contact our office.
We will review your concerns and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information is available at:
10. Changes to This Privacy Policy
Hains Accounting & Taxation may update this Privacy Policy from time to time to reflect changes in our business operations, technology, professional obligations or applicable laws.
The latest version will be made available on our website.
We encourage clients and website visitors to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact:
Hains Accounting & Taxation
Phone: (07) 4032 3000
Email: admin@hainstax.com
Office Address: Suite 1, 92–96 Pease Street, Manoora QLD 4870
Business Hours:
Monday–Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 3:00 pm
Saturday–Sunday: By Appointment Only
Last Updated: 27 October 2026